These are Clean & Cozy PH’s service terms and guidelines, as posted on our Facebook Page. Please read them before booking; they keep expectations clear for you and for our team.
Booking and cancellation
- A down payment may be required to secure your schedule. It is deducted from your final service fee.
- A late cancellation or no-show may result in forfeiture of the reservation fee.
- Rescheduling is subject to availability.
- We accept cash, GCash and bank transfer. Outside Marikina, a transportation fee may apply depending on your location.
Before the service
- Water and electricity are available when required.
- The vehicle, sofa, mattress or area to be cleaned is accessible and ready before we arrive.
- Valuables and personal belongings are secured or removed.
Service expectations
- We do our best based on the actual condition, age, material and level of dirt or damage.
- 100% stain and odour removal is not guaranteed.
- Pre-existing damage, stains, odours, mould, leaks and deterioration are not our responsibility.
- Cleaning or detailing does not guarantee a brand-new or fully restored condition.
Mould and the 3-day warranty
- 3-day free back-job warranty: service-related mould recurrence or unusual odour must be reported within 3 days.
- The free back-job covers the affected area only, subject to assessment. After 3 days the warranty no longer applies.
- Mould may recur if moisture, leaks, humidity or other sources remain.
Pests
- Pest control is not included. We may remove visible pests, droppings or accessible nests while cleaning, but complete eradication is not guaranteed.
- For an active or severe infestation, a professional pest control treatment may be recommended.
Inspection and documentation
- You and our team check the vehicle, furniture, mattress or area before and after the service.
- Please raise any visible concern before our team leaves. Concerns raised after we leave may no longer be covered, except those under the 3-day warranty.
- Photos and videos may be taken for documentation, and selected ones posted on our social media for our portfolio. No client faces or personal information are included.
This website
Prices shown are starting prices as posted on our Facebook Page; your quotation depends on the item and its condition. Before & after photos are real jobs and show results for those items, not a promise for every item.